Shipping & Returns
Shipping Policy
At Neat & Cosy, we are committed to delivering your order as quickly and smoothly as possible.
Processing Time
All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
Delivery Time
Estimated delivery within the United Kingdom is 3–8 business days after dispatch. Delivery times may vary depending on your location and demand periods.
Shipping Confirmation
Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).
Delays
While we do our best to meet estimated delivery times, occasional delays may occur due to factors beyond our control, such as courier disruptions or high seasonal demand.
If you have any questions regarding your order, please contact our customer support team at support@neatcosy.com and we will be happy to assist you.
Return & Exchange Policy
At Neat & Cosy, your satisfaction is important to us.
If you are not completely happy with your purchase, you may request a return within 30 days of receiving your order.
Eligibility for Returns
To be eligible for a return:
• Items must be unused and in their original condition
• Items must be returned in the original packaging
• Proof of purchase is required
How to Request a Return
To initiate a return, please contact our customer support team at support@neatcosy.com with your order number and reason for return. We will provide you with return instructions.
Refunds
Once your return is received and inspected, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 5–10 business days.
Exchanges
If you wish to exchange an item, please contact us and we will assist you with the process.
Please note that return shipping costs may be the responsibility of the customer unless the item is faulty or incorrect.