How long does delivery take? Orders are processed within 1–3 business days. Delivery within the United Kingdom typically takes 5–10 business days after dispatch. Do you ship across the UK? Yes, we ship nationwide across the United Kingdom. Will I receive tracking information? Yes. Once your order has been dispatched, you will receive a confirmation email with tracking details (where available). Why have I received only part of my order? Some items may be shipped separately to ensure faster delivery.

What is your return policy? You may request a return within 30 days of receiving your order. Items must be unused and in original condition. Who covers return shipping costs? Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. How long does it take to receive my refund? Refunds are processed within 5–10 business days after the returned item has been inspected.

Are your products good quality? We carefully select products designed to combine practicality, durability and style for modern UK homes. Will the product look exactly like the photos? We do our best to display products accurately. Slight variations in colour may occur due to lighting or screen settings.

What payment methods do you accept? We accept Visa, Mastercard, Apple Pay and Google Pay. Is my payment information secure? Yes. All transactions are encrypted and securely processed.

How can I contact you? You can reach us at hello@neatcosy.com. We aim to respond within 24–48 business hours.