TERMS & CONDITIONS - NEAT & Cosy
Last updated: 15/01/2026
Welcome to Neat & Cosy. These Terms & Conditions govern your use of our website and the purchase of products from our store. By accessing or using our website, you agree to be bound by these terms.
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1. ABOUT US
Neat & Cosy is an e-commerce brand offering home organisation and lifestyle products designed to improve everyday living.
Registered Address:
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Email: support@neatcosy.com
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2. USE OF OUR WEBSITE
You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others.
We reserve the right to refuse service, terminate accounts or cancel orders at our discretion if misuse is suspected.
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3. PRODUCTS
We strive to ensure that all product descriptions, images and prices are accurate. However:
- Colours may vary slightly due to screen settings
- Measurements may vary slightly due to manual production
- Product packaging may differ from images
We reserve the right to modify or discontinue products at any time.
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4. PRICING & PAYMENT
All prices are listed in GBP (£) unless otherwise stated.
We accept secure payments via trusted payment providers, including Stripe.
We reserve the right to change prices at any time without prior notice.
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5. ORDERS
Once an order is placed, you will receive a confirmation email.
We reserve the right to cancel or refuse any order if:
- Payment is not authorised
- Fraud or unauthorised activity is suspected
- There are errors in pricing or product information
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6. SHIPPING
We aim to process orders promptly. Delivery times may vary depending on location and demand.
Estimated delivery times are provided as guidelines and are not guaranteed.
We are not responsible for delays caused by:
- Customs processes
- Courier delays
- External factors beyond our control
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7. RETURNS & REFUNDS
Please refer to our Return Policy for full details.
In summary:
- Items must be returned unused and in original condition
- Return requests must be made within the specified return period
- Refunds are issued after inspection
We reserve the right to refuse returns that do not meet our policy.
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8. INTELLECTUAL PROPERTY
All content on this website (including images, text, branding and design) is the property of Neat & Cosy and may not be used without permission.
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9. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Neat & Cosy shall not be liable for:
- Indirect or consequential losses
- Loss of data or profits
- Issues arising from misuse of products
Nothing in these terms excludes your statutory rights.
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10. PRIVACY
Your personal information is handled in accordance with our Privacy Policy.
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11. CHANGES TO THESE TERMS
We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page.
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12. GOVERNING LAW
These Terms & Conditions are governed by the laws of England and Wales.
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13. CONTACT
If you have any questions, please contact us: